Shipping policy

We're so glad you're here! Below is everything you need to know about how and when we ship our cookies. Please read carefully before placing your order.

🗓️ Shipping Schedule

  • Orders are shipped every Tuesday.

  • To make that week’s shipment, orders must be placed by Monday at 9:00 p.m. PST.

  • Orders placed after this time will ship the following Tuesday.

📍 Shipping Locations

  • We only ship within the United States at this time.

  • No international shipping is available.

✅  Address Accuracy

To make sure your cookies arrive safe and sound:

  • We only ship to verified addresses.

  • Please double-check your shipping address before completing your order.

  • We are not responsible for packages sent to incorrect addresses provided at checkout.

  • If your address appears to be invalid, we will attempt to contact you once for correction.

  • If we do not hear back, your order may be delayed or canceled without refund.

  • No refunds will be issued for incorrect or undeliverable addresses.

🌡️  Heat & Weather Notice

While we do our best to protect your cookies with ice packs or thermal packaging, please note:

  • We are not responsible for damage caused by heat, humidity, or other weather-related conditions during transit.

  • Our cookies are perishable, and we advise shipping to a location where someone can receive the package promptly.

📦  Shipping Carrier & Rates

  • All orders are shipped via USPS Priority Mail.

  • While USPS typically delivers within 1–3 business days, delivery times are not guaranteed.

  • Shipping is included in the cost of your cookies — no surprises at checkout!

  • Treat Cookies is not liable for damage caused during transportation. If your cookies have been damaged due to mishandling by the postal service, you will need to take your order and damaged box to your local USPS post office to receive a refund. Refunds cannot be processed without the original order and packaging.

🔁  Substitutions

  • Because we bake in small batches, substitutions may be made based on ingredient availability.

  • Any substitution will always be equally delicious — we promise!

❓ Need Help?

If you have questions about shipping or your order status, contact us here — we’re happy to help!